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FAQ & Support Centre

The Frequently Asked Questions category answers some of most common questions we receive. Please help us help you by giving feedback and suggestions for improving our service here. We want to hear from you! Call us (65) 6862 8866 from 8:00am - 5.45pm (Mon - Fri) or email us at info@sohoplus.com.sg.

Getting Started

To place an order, you first have to create an account. You can register with these 3 simple steps: 

  1. Go to http://www.sohoplus.com.sg/
  2. Click on ‘Sign Up’ (in the upper right corner)
  3. Fill in your email and password and click ‘Sign Up

Boon Lay Stationery Pte Ltd currently delivers only to addresses within mainland Singapore.

Once you've signed up, you can click on My Account at the top of the home page. Here, you can edit your account information. If you are still having issues, please feel free to contact us via email at enquiry@alfax.com.sg or call us at (65) 6862 8866.

Orders

  1. Go to http://www.sohoplus.com.sg
  2. Click ‘Sign In’ on the upper right side of the website
  3. Fill in your email address and password then click ‘Sign In’ 
  4. Select all the products that you want, choose the quantity and click ‘Add to cart’. You may also adjust the quantity or remove items once they are in your cart
  5. After selecting all the items that you want, go to the shopping basket icon to in the upper right corner and click ‘Checkout Now
  6. Once you have checked that the items and amount are correct, click Checkout
  7. Select your Delivery Address, Delivery Date & Time, and Mode of Payment, then click ‘Next: Review
  8. On the next page, click ‘Place Order’ and you are all finished!
  9. You will receive an order confirmation shortly via your registered email.
  10. You can also check your Order History to ensure that your order has been processed.

Your Order History is a collection of all the items you have bought in the past and is a quick and easy way to fill your cart with your favorite products. Every time you make a purchase, the items you purchase are automatically added to your list. You may also add items to your list by clicking the Add to List button on each product page. All the items are neatly organized by category, and you can also save the quantity that you regularly buy. To shop from My List simply go to the checked box icon at the top of the page and add to your cart. Shopping has never been this easy. Just click, click, done!

Items added to your Cart will be available from any compatible web browser  that has been signed in to your account.

Placing an available item in your cart does not reserve that item. Available inventory is only assigned to your order after you click Checkout Now and initiate the checkout process. Your items will then be reserved for 30 minutes. 

Tip: If your Cart is empty or items are missing from it, it is likely that you are not logged into your account.

If your order is more than the max cap quantity in the website, please send an email to enquiry@alfax.com.sg of the products and quantities you would like to order. You can also call (65) 6862 8866 to speak to our friendly Customer Service Representatives.

If you would like to make changes to your order, please inform us at least 24 hours before your scheduled delivery timing. We will do our best to accommodate your request - though we’d really appreciate it if you’d be able to give as much notice time as possible.   

Boon Lay Stationery Pte Ltd reserves the right to charge the customer a cancellation fee up to the cost of items ordered in the event that we are only notified after your items have been  picked and are ready for delivery.

If you have an account with us, we'll save everything in your cart. The next time you come back, you can pick up from where you left off. 

Placing an available item in your cart does not reserve that item. Available inventory is only assigned to your order after you click Checkout Now and initiate the checkout process. Your items will then be reserved for 30 minutes.

It's easy to check your order status. Just go to "My Account" on the top menu and check your order history. If you have any specific questions about your order, please email us at enquiry@alfax.com.sg or call (65) 6862 8866.

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